Disputes are rare on CrewLink, but when they happen, we're here to help resolve them fairly.
Quick Overview
- 1Communicate first with the other party
- 2Contact support if needed
- 3We investigate within 48-72 hours
- 4Fair resolution is reached
Step 1: Communicate first
Most issues can be resolved by talking directly with the other party. Use in-app messaging to discuss the problem and try to find a solution.
Step 2: Contact support
If you can't resolve it directly, contact our support team. Provide details about the job, what went wrong, and any documentation (photos, messages).
Step 3: We investigate
Our team reviews all evidence and communicates with both parties. We aim to resolve disputes within 48-72 hours.
Possible outcomes
- Full or partial refund to client
- Payment released to worker
- Rework arrangement
- Mutual agreement between parties
Important: Always keep communication within the CrewLink app to ensure we have records for dispute resolution.