Back to Help Center

CrewLink Guarantee

Support policy for hirers

We're committed to helping you have a positive experience. If something doesn't go as planned, our support team is here to help find a resolution.

How our support works

When you book through CrewLink, our support team is available to help resolve issues that may arise. We review each situation individually and work toward a fair outcome for everyone involved.

What we offer

Quality Support

If work does not meet agreed-upon standards, our team will work with you to find a resolution, which may include finding a replacement worker or processing a refund.

Rebooking Assistance

If you experience an issue with a job, we can help coordinate with the original worker to address it or assist you in finding another qualified worker.

Refund Process

Eligible refund requests are reviewed by our support team. Refunds are processed according to our policies and the specific circumstances of each case.

Reporting Window

Issues should be reported within 48 hours of job completion to be eligible for review under this policy.

Generally eligible for review

  • ✓Work not completed as described in the job posting
  • ✓Worker no-show without advance notice
  • ✓Significant quality concerns documented with evidence
  • ✓Verified damage caused during the job
  • ✓Safety issues reported during the engagement

✕Generally not eligible

  • ✕Issues reported after the 48-hour window
  • ✕Changes to job scope made after booking
  • ✕Personal preference disputes unrelated to work quality
  • ✕Normal wear and usage
  • ✕Pre-existing conditions not disclosed before the job
  • ✕Issues arising from client-provided materials or instructions

How to request support

  1. 1

    Document the issue

    Take photos or screenshots that clearly show the problem. This helps our team understand the situation.

  2. 2

    Contact support promptly

    Use the in-app help or email support@crewlink.com within 48 hours of job completion.

  3. 3

    Provide details

    Include your job ID, a description of the issue, and what resolution you are seeking.

  4. 4

    Allow time for review

    Our team will review your case and respond, typically within one to two business days.

  5. 5

    Work toward resolution

    Based on our review, we will discuss options which may include rebooking, credits, or refunds.

Important information

CrewLink facilitates connections between hirers and independent workers. Each resolution request is reviewed individually based on the specific circumstances, documentation provided, and our policies. Outcomes may vary. This policy does not create any guarantee of specific outcomes and is subject to change.

Need help with an issue?

Our support team is ready to assist you.

Contact support

Available Monday through Friday, 9am to 6pm PT