Trust & Safety
How we help protect our community
Learn about the tools and policies we use to help keep our community safe, and how to report concerns.
In an emergency?
If you are in immediate danger, call 911 first. Then contact our 24/7 safety line.
1-800-CREWLINKSafety tools and features
Identity Verification
Users verify their identity through government ID and photo matching.
Background Screening
Optional background checks are available for workers who choose to complete them.
Activity Monitoring
Our trust team monitors the platform for suspicious activity.
Review System
Ratings and reviews help users make informed decisions.
Report an issue
Safety tips
For hirers
- •Review profiles and ratings before booking
- •Keep all payments through the platform
- •Use in-app messaging for communication
- •Trust your instincts and cancel if something feels off
For workers
- •Review job details before accepting
- •Share your location with trusted contacts
- •Use the app's check-in features
- •Report any concerns immediately
About our role
CrewLink provides a platform that connects hirers with independent service providers. While we offer tools and support to help facilitate safe interactions, users are responsible for their own decisions and interactions. We encourage all users to exercise good judgment and report any concerns.
24/7 Trust & Safety Support
Our team is available around the clock for safety concerns.