Understanding our cancellation policy helps you plan ahead and avoid unexpected fees.
Client cancellations
- Free cancellation up to 24 hours before the job
- Cancellation fee (typically 25%) if cancelled within 24 hours
- If worker has already arrived, full payment may be required
Worker cancellations
Workers should cancel as early as possible to allow clients to find a replacement. Frequent cancellations may affect your account standing.
Mutual cancellations
If both parties agree to cancel, no fees apply. The hold on the client's payment method is released immediately.
Important: Repeated last-minute cancellations may result in account restrictions.