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Customer Success Manager
OperationsSan Francisco, CAFull-time
Be the voice of our users. You'll help customers get the most out of CrewLink while gathering insights that shape our product roadmap.
Overview
- Own relationships with key customer accounts
- Onboard new users and ensure successful adoption
- Identify opportunities to improve the customer experience
- Surface user feedback to product and engineering
- Build scalable support processes
Responsibilities
- Manage a portfolio of customer accounts
- Conduct onboarding calls and training sessions
- Respond to customer inquiries via chat and email
- Identify and escalate product issues
- Create help documentation and tutorials
- Track and report on customer health metrics
Requirements
- 3+ years in customer success or account management
- Experience with SaaS or marketplace products
- Strong written and verbal communication
- Empathy and patience in customer interactions
- Ability to explain technical concepts simply
- Comfort with ambiguity and fast-paced environments
Nice to have
- Experience in the gig economy or labor marketplace
- Background in support tooling (Intercom, Zendesk)
- Spanish language fluency
- Previous startup experience
Hiring process
1
Application Review
We'll review your background and reach out for a call.
2
Role Play
A simulated customer interaction to see how you work.
3
Team Interviews
Meet the operations team and discuss your approach.
Compensation
Competitive salary based on experience
- Full medical, dental, and vision coverage
- Flexible work schedule and unlimited PTO
- $2,000 annual learning and development budget
- Commuter benefits
- Equity participation
CrewLink
Local services marketplace
We're building the future of how people find and hire local help.